Frequently Asked Questions

Do you offer returns or exchanges?

Yes — we offer a 14-day return window from the day you receive your item. To be eligible, the item must be unworn, in its original condition, with tags and packaging, along with proof of purchase. Custom, personalised, and sale items cannot be returned. To start a return, email us at sales@lusterdanvers.com.

How long do refunds take?

Once your return is received and approved, we'll refund you to your original payment method within 10 business days.

Do you offer custom jewellery design?

Yes. Visit our Custom Design page to start creating a piece that's uniquely yours, working directly with our jewellers in Antwerp.

Where is Luster D'Anvers based?

We're based in Antwerp, Belgium — home to one of the world's most renowned diamond districts.

How can I contact you?

Email us at sales@lusterdanvers.com or call +32 483 33 46 66. You can also reach us via the chat button on our site.

What payment methods do you accept?

We accept all major payment methods available at checkout, including credit and debit cards.

How do I know my ring size?

Check our Ring Size Guide for guidance, or contact us at sales@lusterdanvers.com and we'll help you find the right fit before you order.

How should I care for my jewellery?

Store pieces separately to avoid scratching, remove jewellery before swimming, showering, or using household chemicals, and clean gently with a soft cloth.